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Returns & exchange – fashionistaUK
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Refunds and exchanges are accepted on most merchandise within 28 days of receipt, for items that HAVE NOT BEEN WORN, ALTERED or WASHED, and with ALL tags attached. Original shipping charges are non-refundable. Refunds will be credited to your original method of payment. In addition to our returns policy, under the Distance Selling Regulations, you have a legal right to cancel your order at any time before the expiry of the period of seven working days, beginning the day after you place your order. If the products have already been delivered to you, you have a period of 21 days in which you may cancel, starting from the day you receive the order. This means that during the relevant period if you change your mind or, for any other reason, you decide you do not want to keep a product, you can return the items to us. We will do our best to fulfil your exchange request. If your desired replacement item is no longer available we will help you find another item you like or process a refund if the item falls within our return policy.

To cancel your order, please contact us via email. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. You will receive a full refund of the price you paid for the products. You will be provided with email notification when your refund has been processed. You will need to return the entire order to us by secure means to ensure it reaches us in good condition. Unless the order is faulty or not as described (in this case, see Damaged or Defective Goods), you will be responsible for the cost of returning the products to us.

If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition, from the original delivery country. We recommend that you ask the Post Office or another carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain the proof of sending. Without this, we cannot refund any money if we do not receive the returned items. For international returns please mark clearly on your return invoice and outer packaging “Returned goods – No commercial value”. Without this, if any taxes incur it will be your responsibility to pay to your shipper.

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